Shipping and Returns

Shipping costs

Shipping is calculated at checkout using live, postcode-based rates, based on the items in your cart, their weight and volume, and your delivery address. The exact charge is shown before you pay.

Free standard shipping

Free standard shipping is available on eligible orders. Eligibility depends on the order value, weight and volume and on your delivery postcode, and it is not available to every postcode. Whether your order qualifies is confirmed at checkout before you pay.

Express and priority services

Express and priority services are offered where the carrier supports them for your address, at an additional cost shown at checkout.

Estimated delivery times

Delivery times depend on your location, the service selected and the carrier's network. Any estimate shown at checkout or in your dispatch email is a guide only and is not guaranteed. Capital-city metro addresses are usually quickest; regional and remote addresses take longer.

Delays outside our control

Once a parcel is with the carrier, transit time is in their hands. Weather, carrier network delays, peak periods and incorrect or incomplete delivery addresses can all add time. If your parcel looks like it has stalled, contact us and we will chase it with the carrier.

Change of mind returns

We accept change of mind returns within 14 days of delivery, provided that:

• the product is unused and unopened;
• the original packaging is intact;
• filament remains factory or vacuum sealed; and
• you can provide proof of purchase.

Return postage for a change of mind return is at your cost, and the original shipping charge on your order is not refunded. We recommend a tracked service — until the item reaches us it remains your responsibility.

Email support@3dma.au before sending anything back so we can confirm the return and give you the return address. Once we have received and inspected the item, your refund is processed to the original payment method.

If a return reaches us and does not meet the conditions above — for example it has been used, opened or unsealed — we will contact you and agree an appropriate outcome with you before going any further. We will not process a reduced refund without speaking to you first.

These conditions apply to voluntary change of mind returns only. They do not limit or affect your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged, incorrect or not as described, contact us and we will cover the cost of returning it.

For a major failure you can choose a refund or a replacement, and you may also be entitled to compensation for any other reasonably foreseeable loss or damage. For a failure that does not amount to a major failure, we will repair, replace or refund the item within a reasonable time.

We handle warranty and consumer guarantee claims directly — you do not need to contact the manufacturer. We import the products we sell, so where the Australian Consumer Law treats us as the manufacturer as well as the seller, we accept those responsibilities.

Filament and consumables

We do not apply a fixed commercial warranty period to filament and consumables. Your Australian Consumer Law guarantees apply instead, for a period that is reasonable given the nature of the product.

Where filament has a manufacturing defect or otherwise fails to meet applicable consumer guarantees, we will replace or refund it. We may ask for photographs, a short description of the fault and, where relevant, a sample print or the batch details printed on the spool, so that we can confirm the issue and raise it with the manufacturer.

Opening or using filament does not automatically invalidate a legitimate fault claim.

Storing and drying filament

Filament is hygroscopic — it absorbs moisture from the air, and moisture is the most common cause of print problems that look like a material fault. To keep filament in good condition:

• Store it in a cool, dry place, out of direct sunlight and away from excessive heat.
• Keep unopened filament sealed until you need it.
• Once opened, store it in a suitable sealed container, preferably with desiccant.
• Avoid prolonged exposure to moisture and humidity.

Filament that has absorbed moisture can usually be dried. Drying temperature and time vary considerably between materials — PLA, PETG, ABS, ASA, TPU, Nylon and others all differ — so always check the recommended drying temperature and duration for the specific material before drying it. Drying too hot can deform or ruin a spool.

Print quality problems caused by printer or slicer settings, nozzle or extruder condition, storage in humid conditions, or use outside the material's recommended temperature range are not manufacturing defects. We are still happy to help you troubleshoot — email us and we will do what we can.

How to make a claim

Email support@3dma.au with your order number, a description of the issue and photographs where relevant. We will come back to you as quickly as we can, and we will try to resolve the problem by troubleshooting before asking you to send anything back.