Orders and support
Shipping and Returns
Clear expectations before checkout, straightforward help after it. A few final policy details below are still being confirmed ahead of launch.
Dispatch
Shipping from Sydney, Australia
All 3DMA orders dispatch from Sydney.
We ship Australia-wide from Sydney.
Timeframes
Delivery Timeframes
Standard dispatch time, metro and regional delivery estimates and express options are being confirmed and will be published here as a simple table.
Tracking
Order Tracking
Every order ships with tracking, sent by email on dispatch.
Order and shipping confirmation emails are sent automatically as your order progresses.
Returns
Returns and Issues
If an order arrives damaged, incorrect or not as described, email support@3dma.au with your order number, photos where relevant and a short description — we will make it right.
If something arrives damaged or incorrect, contact support@3dma.au and we will sort it out. Your Australian Consumer Law guarantees always apply.
Need Help?
Anything unclear before or after ordering, email us and we'll sort it out.