Privacy Policy

Last updated: 18 October 2026

Who we are

3D Makers Australia (3DMA) operates the online store at 3dma.au, selling 3D printer filament and related products. 3DMA is operated by 3D Printing Marketplace Pty Ltd (ABN 33 695 731 643). For anything privacy-related, contact support@3dma.au.

Information we collect

When you visit our website, create an account, contact us or place an order, we may collect:

• Your name, email address and phone number
• Billing and delivery addresses
• Order history and account information
• Payment and transaction information
• Website usage, device and IP information
• Marketing preferences
• Information you provide when contacting our support team

How we use your information

We use your information to process and fulfil orders, process payments, arrange shipping and delivery, provide customer service and technical support, manage accounts, returns and warranties, improve our website and products, analyse how the website is used, prevent fraud and maintain security, and — where you have consented or where otherwise permitted by law — send marketing communications.

Third-party services

We work with trusted third-party providers to operate our website and deliver our products, including payment processors, delivery providers, website hosting, analytics and email providers. We share information with them only where reasonably necessary to process transactions, fulfil orders and deliver our services.

We do not sell your personal information.

Overseas disclosure

Some of the service providers we use to run this website and fulfil orders may store or process personal information outside Australia. This can include providers of website hosting, email and customer support, and payment processing. The countries involved depend on the provider, and may change if we change providers.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a way consistent with Australian privacy law.

Payments

Online payments are processed through secure third-party payment providers. 3DMA does not store complete payment card details where those details are processed by our payment provider.

Cookies and analytics

Our website uses cookies that are necessary for the cart, checkout and core site functions to work, and may use analytics cookies to understand how visitors use the site.

Depending on your browser and device settings, you may be able to restrict or disable cookies. Doing so may affect some website functionality.

If we introduce advertising or tracking technologies that require consent, we will obtain that consent before they are used.

Email marketing

Where you have consented or where otherwise permitted by law, we may send you information about products, promotions, launches and other 3DMA news. Marketing emails will identify 3DMA and include a way to unsubscribe. You may unsubscribe at any time using that link or by contacting us.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How long we keep information

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law — including record-keeping obligations for tax, warranty and consumer guarantee purposes.

Access and correction

You may contact us to request access to, or correction of, the personal information we hold about you, subject to applicable legal requirements. Email support@3dma.au.

Privacy enquiries and complaints

If you have a question, concern or complaint about your privacy or how we handle personal information, contact us at support@3dma.au. We will take reasonable steps to investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations. The current version will always be published on this page.

Contact us

3D Makers Australia (3DMA)
3D Printing Marketplace Pty Ltd
ABN 33 695 731 643
Email: support@3dma.au
Website: 3dma.au